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Privacy Policy
Privacy Policy
Effective Date: July 2, 2026
Welcome to MermaidShells.com. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
Information We Collect
When you visit our website or place an order, we may collect:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely through our payment providers—we do not store full credit card information)
- IP address and browser information
- Information about how you use our website through cookies and analytics
How We Use Your Information
We use your information to:
- Process and ship orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and customer experience
- Prevent fraud and unauthorized transactions
- Send promotional emails if you have opted in
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website. You may disable cookies through your browser settings.
Sharing Your Information
We do not sell or rent your personal information.
We may share information only with trusted third parties necessary to operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Email marketing services (if applicable)
These providers only receive the information necessary to perform their services.
Data Security
We take reasonable measures to protect your personal information. However, no method of internet transmission or electronic storage is completely secure.
Your Rights
Depending on where you live, you may have the right to:
- Request access to your personal information
- Request corrections
- Request deletion of your information
- Opt out of marketing communications
To exercise these rights, contact us through the Contact page on MermaidShells.com.
Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy practices.
Children's Privacy
MermaidShells.com is not intended for children under 13 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
Contact
If you have questions regarding this Privacy Policy, please contact us through the Contact page on MermaidShells.com.
Return and Refund Policy
All Sales Are Final
Thank you for shopping with us! Please note that all sales are final. We do not offer refunds, returns, or exchanges for any items purchased through our website.
Fragile Item Disclaimer (Buyer’s Risk)
Natural items like starfish and sand dollars are extremely delicate by nature. When you purchase these items online, they are shipped entirely at the buyer's own risk. Despite our best efforts, these specimens may crack, chip, or break during transit due to carrier handling.
Our Packaging Commitment
We take great pride in our products and will package every single order as securely and carefully as possible using protective materials to minimize the risk of transit damage.What to Do If Your Items Arrive Broken
While we do not offer refunds, we want to help if your order is severely impacted. If your shells or starfish arrive broken, please contact us within 48 hours of delivery:
- Email: Shellyes@saltymermaidsshellshop.com
- Subject Line: Broken Order #
- Requirements: Please include clear photos of the damaged items and the shipping box.
Announcement
Welcome! New coastal treasures added regularly as I build the store and website!